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Refund Policy
1. Return & Exchange Policy
At Texx Collections, customer satisfaction is important to us. However, due to the nature of our products and hygiene considerations, we do not offer returns, exchanges, or refunds based on personal preferences such as size selection, color choice, or change of mind. Customers are encouraged to review product descriptions, size details, and images carefully before placing an order. Once an order is confirmed and delivered, it will be considered final unless it qualifies under our damage or incorrect product policy.
2. Damaged, Incorrect & Missing Products
If you receive a damaged, defective, incorrect, or incomplete order, please notify our customer support team within 24 hours of receiving the parcel. To process your request, you must provide a clear 360-degree unboxing video recorded from the moment the package is opened. The video should be continuous, without pauses or edits, and must clearly show the packaging, shipping label, and the issue with the product to help us verify your claim.
3. Refund Eligibility
Refunds are only considered if the received product is verified as damaged, defective, or significantly different from the item ordered. Once your request is reviewed and approved by our support team, the refund will be processed through the original payment method within the applicable processing period. Refund requests submitted without the required proof, after the specified reporting period, or for reasons not covered under this policy will not be eligible for approval.
4. Return Request Guidelines
To ensure a smooth resolution, customers must contact us using the registered email address or phone number associated with the order. Please include your order number, product details, photographs if applicable, and the mandatory unboxing video. Claims without complete information or with edited, incomplete, or unclear videos may be rejected. Our team will carefully review every request and respond with the appropriate next steps as quickly as possible.
5. Final Terms & Customer Responsibility
Customers are responsible for providing accurate shipping information and reviewing all product details before completing their purchase. Texx Collections reserves the right to reject any return, exchange, or refund request that does not comply with the conditions outlined in this policy. We may update or modify this Return Policy at any time without prior notice. By placing an order on our website, customers acknowledge and agree to all the terms and conditions stated in this policy.
